Shipping policy

Aerofoils Shipping Policy (United States)

Last updated: October 23, 2026 · Responsible company: Aerofoils USA Inc.

Where We Ship

We ship only within the United States. For delivery to Alaska, Hawaii, or US territories, please contact us at support.usa@aerofoils.com for a quote before ordering. We do not ship outside the United States.

eFoil sets and batteries contain large lithium-ion batteries that are regulated for transport, so we can deliver them only to a physical street address. Unless you waive the signature requirement at checkout, someone must be available there to sign. We cannot ship them to PO boxes, APO/FPO/DPO addresses, or freight forwarders or package reshippers. If an order is placed for delivery to an address we cannot serve, we may cancel it and refund the full amount paid.

Processing Time

In-stock products ship within 3 to 5 business days. The product page shows availability and, for made-to-order or pre-order items, the estimated shipping date. If we cannot ship within the stated time, we let you know before that date, and you can choose to wait or cancel for a full refund.

Lithium Batteries

Our batteries exceed 100 Wh and are regulated as Class 9 hazardous materials. They travel by ground only, packed and labeled by trained staff, so expedited air shipping is not available for eFoil sets or batteries. Please never ship a battery yourself.

Taxes and Duties

Sales tax is calculated at checkout. All import duties and customs fees are included in our prices: Aerofoils USA Inc. is the importer, so nothing is due on delivery.

Delivery

An adult signature is required for eFoil sets, boards and batteries, unless you choose to waive it at checkout. If you choose to waive the signature requirement at checkout, delivery occurs when the carrier records the shipment as delivered to your address, and you accept the risk of loss from that time. Freight deliveries are curbside, with liftgate service, and the carrier calls you to schedule an appointment. If no one is available, or a delivery is refused for a reason other than visible damage, re-delivery or return shipping may be charged at cost.

Damaged or Missing Items

Check the packaging before you sign. Note any visible damage on the delivery receipt, take photos, and email support.usa@aerofoils.com within 5 days of delivery. We handle the carrier claim and repair or replace the damaged item at no cost to you. If a shipment is lost, we send a replacement or refund you in full.

Address Changes

Email support.usa@aerofoils.com before your order ships. Once it has shipped, we may not be able to redirect it.

Tracking

We email you a tracking link when your order ships.

Questions

support.usa@aerofoils.com, +1 917 420 0903.